Why we need your feedback.

At the international level, we work together with our own subsidiaries and service partners in our service network. So that we can live up to our claim of being a premium service provider, we also need your help and information on your experiences with our service. Both positive and negative aspects help us to provide the best possible service to our customers.

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Questionnaire

How do you rate the availability of your service contact?

How do you rate the assistance provided by the telephone support (hotline)?

How do you assess the time between initial reaction and problem solving?

How do you rate the response time of the service organization responsible for you to your concerns? (erste Reaktion)

How do you rate the problem-solving skills of the service technicians deployed?

How do you rate the reliability of appointments in service?

How satisfied are you with the price/performance ratio of the service?

How satisfied are you with the service in general?

How satisfied are you with the EFAFLEX products in general?

Do you see potential for improvement in service?

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