Premium Service since day one: 50 Years of EFAFLEX

For half a century of business success, good product quality is not enough, no matter how high it is. Since day one, service excellence has played at least an equal role at EFAFLEX. Under the motto “Fast Forward,” the solution provider is celebrating its anniversary this year – and 50 years of excellent all-round service from a single source.

As the global market and technology leader for industrial doors, EFAFLEX knows exactly the needs and demands of a wide variety of industries. And as a competent, fast, and reliable partner, the company is there for its customers – around the clock and at every step of the collaboration.

Focused on Service from the Start

This begins long before the use or even the purchase of a high-speed door: through intensive and individual advice, the experts at EFAFLEX determine exactly which models, dimensions and features are best suited to the specific application situation of the respective customer. State-of-the-art software is then used for the actual planning.

EFAFLEX also uses the world’s leading BIM platform BIMobject® (BIM = Building Information Modeling). This allows architects, engineers and other third parties to access the component data of various EFAFLEX doors and integrate them into their construction planning as easily and effectively as possible. Of course, EFAFLEX is available to provide advice and contacted for questions.

Comprehensively ensure door availability

The fact that the motto of this year’s company anniversary is “Fast Forward” is fitting, among other things, because the look into the future is also reflected in a particularly far-sighted service approach. On request, the service specialists at EFAFLEX put together demand-oriented spare parts and wear parts packages that are optimised for customer storage for each door. In this way, the customer can react quickly if a component change becomes necessary.

Despite the highest manufacturing and material quality, signs of wear can of course also occur with EFAFLEX doors. In order to detect these in good time and avoid serious damage, the solution provider guarantees the long-term usability of the high-speed doors with high-quality maintenance and repair services. By the way, not just his own: the company’s own team of service technicians also takes on the inspection and repair of other manufacturers as well as tailor-made special solutions if necessary.

More efficient thanks to Digital Solutions

The EFAFLEX credo has always been to expand and maintain the ability of partners and customers to act. Repair services are therefore an essential element of the service catalogue. Because repairs should not only be carried out particularly carefully, but also as promptly as possible, EFAFLEX has continuously optimised the efficiency of its repair services over the past 50 years.

Modern, digital technology also plays a key role here: With the help of the Internet of Things solution EFA-SmartConnect®, operators can continuously monitor the status of their door via an app. Depending on the equipment, it is also possible to contact EFAFLEX directly within the application and inform about any repairs that may be necessary. At the same time, the company has been using extensive databases for years in which every door is documented in detail. This means that the service technicians immediately know which parts are needed and how best to proceed with the repair.

Simply upgrade, convert or retrofit

Thanks to its own spare parts supply, EFAFLEX can guarantee the availability of its doors in the long term. And, if necessary, give them a second life: if, for example, the purpose or environment of the door changes, EFAFLEX plans and undertakes the corresponding conversion measures.

In addition, the product lifespan of the doors in practice often significantly exceeds the information in the technical documents. When the expected product life cycle ends, EFAFLEX will make the door fit for a “second life cycle” if desired. Anyone who would like even more in-depth advice on retrofitting and conversion can also take part in the EFAFLEX partner program. This offers a whole range of other advantages and once again shows the service orientation that has characterised the company since day one.

International Service Excellence

For example, qualified partners also receive exclusive support from direct contacts and country representatives. Of course, that doesn’t mean that international customers would otherwise be on their own: five decades after the company was founded, EFAFLEX is represented in over 80 countries and can rely on a dense service network globally. Decentralised spare parts warehouses, service touch points distributed all over the world and a constant transfer of knowledge enable the company to offer its services outside of Germany.

Regular training and high standards towards external service providers ensure consistently high quality at all times. After all, for EFAFLEX, service is not just an additional service or a nice-to-have: for EFAFLEX, service is a central aspect of the company’s self-image – and one of the reasons why the company continues to be at the forefront even after 50 years.